FAQ
Answers to all your questions about to999
From accounts to deposits, live casino to mobile gaming — every question you have about to999 gets a clear, straightforward answer on this page.
It's natural to have many questions before joining or starting to play at to999. This page has organised Q&As covering five important topics: live dealer games, playing on mobile, making deposits, managing your account, and responsible gaming. If you can't find an answer, our 24/7 support team is always ready.
Live Dealer Games
Teen Patti is a three-card game where both the player and dealer receive three cards and the stronger hand wins. In Andar Bahar, a middle card is revealed and the player bets on whether a card of the same value will appear on the "Andar" (left) or "Bahar" (right) side. Both games at to999 are run by live dealers via direct broadcast.
Baccarat is quite easy to learn. The player chooses one of three bets: "Player", "Banker", or "Tie". The hand closest to 9 points wins. Tens and face cards are worth zero; cards from one to nine are worth their face value. At to999, you can read the rules for free before sitting at a live Baccarat table.
Yes, to999's live casino works fully in a mobile browser. The layout adjusts automatically to fit the screen on both Android and iOS devices. Use at least a 4G connection for the best experience. Video streams even more smoothly on Wi-Fi.
Roulette features a spinning wheel with numbers from 0 to 36. Players can place various bets — on a specific number, the colour of the number (red or black), odd or even, and more. Payouts are based on where the ball lands. A straight-up bet on a single number pays the most, while bets on colour or odd/even are comparatively safer.
Absolutely. In to999's live games, trained human dealers run the games live on video from a professional studio. You can see them on screen, watch cards being dealt, and even leave comments via chat. It gives you the feel of a real casino, right from home.
Playing on Mobile
On Android, open to999.bar in Chrome, tap the three-dot menu in the top right corner and select "Add to Home Screen". On iPhone, tap the Share button in Safari, then select "Add to Home Screen". After that, you can open to999 directly from the home screen icon, just like an app.
to999 runs on any modern Android or iOS smartphone and tablet. You'll get the best experience on Android 8.0 or above and iOS 13 or above. It works just as well on desktop or laptop in Chrome, Firefox or Safari. If you're using an older browser, it's worth updating.
No need to worry if your connection drops. In most games, if you disconnect before a round is complete, the system records that round. Once you reconnect, you can see the result in the game history. If you notice any discrepancy, contact us directly via live chat — our support team is available 24/7.
On Android Chrome, go to Settings → Privacy and Security → Clear Browsing Data, tick "Cached images and files" and clear them. On iOS Safari, go to Settings → Safari → Clear History and Website Data. Then reload to999.bar — the page will start loading quickly again. Clearing the cache once a week keeps your gaming experience running smoothly at all times.
Deposit Questions
Log in to to999 and go to the cashier section. Select Nagad as the deposit method, enter the amount, and note our Nagad number. From your Nagad app, use "Send Money" or the "Payment" option to send the specified amount to that number. Once you confirm with the transaction ID, the funds will be added to your account.
to999 itself does not charge any deposit fee. However, bKash, Nagad, Rocket or Upay may have their own transaction charges, depending on each mobile banking service's own policy. Check the relevant service's app or website for the exact charges.
Deposits usually reflect within a few minutes. If it takes more than 15 minutes, contact us via live chat with the transaction ID, amount and time. We'll verify and resolve it quickly. It's always a good idea to keep a screenshot of the payment as proof.
The minimum deposit at to999 is ৳100. This amount is the same for all methods — whether you use bKash, Nagad, Rocket or Upay. Welcome bonuses may apply even on small deposits, so check the bonus offer the first time you deposit.
to999 currently supports four mobile banking methods: bKash, Nagad, Rocket and Upay. Rocket is Dutch-Bangla Bank's mobile wallet. The minimum deposit for each method is ৳100. These four methods are the most widely used mobile payment services in Bangladesh, so transactions are easy with any of them.
Account & Login
Registering at to999 is simple and quick. Fill in the registration form with your mobile number or email, your preferred username and password. Enter your date of birth for age verification — remember, to999 is only for those aged 21 and above. Accept the terms and conditions and submit, and your account will be active right away.
If you're having trouble logging in, first make sure your username and password are entered correctly — pay attention to uppercase and lowercase letters. If you've forgotten your password, recover it via the "Forgot Password?" link. You can also try clearing your browser cache. If the problem persists, let us know via live chat or at [email protected].
For a secure password, use at least 8 characters — combine uppercase letters, lowercase letters, numbers and special symbols. Don't use your date of birth or name as a password. Avoid using the same password across multiple sites. Changing your password regularly makes your account even more secure.
Yes, after logging in you can update your mobile number, email and contact details from the profile settings. Some changes may require identity verification. If you have trouble updating any information, get help from the support team — they're available 24/7 via live chat and email.
Responsible Gaming
to999 has a responsible gaming section where you can find help and information. Our support team is also available 24/7 via live chat and at [email protected] by email. If you feel that gaming is having a negative impact on your life, don't hesitate to talk to us — we're here to help.
Yes, to999 lets players set their own daily, weekly or monthly deposit limits. You can set this limit from the account settings or with the help of support. It's an effective way to stay in control of your budget. Once a limit is set, it takes effect immediately.
Cooling-off means taking a break from your account for a set number of days. Self-exclusion means deactivating your account for the long term. In both cases, contact the support team via live chat or email — we'll complete the process promptly. Using these responsible gaming tools is completely normal and respected.
Online gaming is entertainment for adults. Those under 21 may not have enough experience to make sound financial decisions, and uncontrolled gaming can harm them. to999 verifies age at registration and does not allow underage players to open an account — this is for the protection of players and their families.
Some common signs include spending beyond your budget, playing more to recover after a loss, neglecting family or work to keep playing, or being unable to stop playing. If you notice these signs, take a break right away and contact our support team. You'll find more detailed information in to999's responsible gaming section.
Still have questions?
Our support team is ready to help in Bengali 24 hours a day, 7 days a week. Live chat is the fastest way to get an answer.
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