to999's Privacy Policy

1 Introduction and Scope of Policy

to999 is a safe and reliable online gaming platform. We believe that protecting your personal information is our fundamental responsibility. This privacy policy describes in detail how to999 collects user data, the purposes for which it is used, who it is shared with, and the methods used to keep it secure.

This policy applies equally to the to999 website, mobile platform, and all services we provide. Every person who uses our services falls under this policy. If you disagree with any terms of this policy, please refrain from using our services.

2 What Information We Collect

When opening an account at to999 and during your use of the platform, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• Login credentials (username and encrypted password)
• Details from documents required for identity verification
• Payment method details (bKash, Nagad, Rocket, or Upay numbers)

2.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Time spent on the platform and browsing patterns
• Gaming activity history and transaction records
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third-Party Sources

For the purpose of identity verification and fraud prevention, we may occasionally receive a limited amount of information from legitimate third-party verification services. In such cases, use of that information is strictly limited to what is necessary.

3 Purposes for Using Your Information

to999 uses your information only for the following lawful purposes:

• Account Management: To create, maintain, and secure your account.
• Identity Verification: To confirm a user's age and identity (to prevent access by those under 21).
• Service Delivery: To properly operate gaming, betting, and transaction-related services.
• Financial Transaction Processing: To manage deposits, withdrawals, and bonus-related activities.
• Customer Support: To provide effective assistance with your questions and issues.
• Security Assurance: To prevent fraud, money laundering, and illegal activity.
• Responsible Gaming: To identify problematic gaming behavior and provide assistance.
• Platform Improvement: To improve service quality and add new features.
• Legal Compliance: To comply with applicable laws and regulations.

Your information will never be used beyond the purposes listed above. If there is a need to use your information for any new purpose, we will notify you in advance.

4 Information Sharing and Disclosure

to999 does not sell your personal information or share it with unauthorized third parties. However, information may be shared in certain limited circumstances:

4.1 Service Partners

We work with trusted partners for payment processing, identity verification, and technical service delivery. These partners receive only the information necessary for their specific task and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed pursuant to a court order, a lawful request from a law enforcement agency, or the requirements of applicable law. In such cases, we always provide only the minimum information necessary.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such circumstances, we are committed to notifying users in advance.

5 Data Security Measures

To ensure the security of your information at to999, we have adopted the highest industry-standard technical and organizational measures:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology, which fully prevents third-party access.
• Data Encryption: Sensitive information stored on servers (particularly passwords and financial data) is kept in encrypted form.
• Access Control: Only authorized personnel can access your information, and only when necessary.
• Regular Security Reviews: Our systems undergo regular security audits so that any vulnerabilities can be addressed quickly.
• Firewall and Anti-Fraud Systems: Advanced technology is used to prevent unauthorized access and fraud.

However, no data transmission or storage system over the internet is completely secure. We are committed to ensuring the highest level of protection, but no organization can guarantee absolute security.

6 Cookies Policy

Cookies and similar technologies are used on the to999 website and platform. Cookies are small data files stored on your device.

6.1 Cookies We Use

• Essential Cookies: Essential for the core functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Help analyze platform usage to improve services.
• Security Cookies: Used to detect fraud and unauthorized access.

You can control cookies through your browser settings. However, disabling certain cookies may affect some functionality of the platform.

7 Data Retention Period

to999 does not retain your information beyond what is necessary. The data retention period is determined as follows:

• All information is retained while your account remains active.
• Even after an account is closed, transaction records are kept for a set period due to legal obligations.
• Security-related logs and records are deleted after the required retention period.
• Information used for marketing purposes is removed immediately after you withdraw your consent.

8 Your Rights

As a user of to999, you have the following rights over your own information:

8.1 Right to Access Information

You can find out at any time what information to999 holds about you. To make this request, write to [email protected].

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. For verifiable information, you may be required to submit the necessary evidence.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, we may be obliged to retain some information due to legal requirements or legitimate business needs.

8.4 Right to Restrict Processing

You may request that the use of your information be restricted for specific purposes, particularly in the case of marketing communications.

8.5 Right to Lodge a Complaint

If you believe that your privacy rights have been violated, please contact us directly. We take every complaint seriously.

9 Protection of Minors

to999's services are for those aged 21 and above only. We never knowingly collect or store information from minors. Age verification is in place at the time of registration, and additional verification procedures are followed in suspicious cases.

If we learn that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

10 Third-Party Links and Services

The to999 platform may have integrations with third-party service providers (game developers, payment processors). These third parties have their own privacy policies, and to999 is not responsible for their practices.

We only work with trusted and reputable service providers and review their privacy practices.

11 International Data Transfers

Our technical infrastructure may operate on servers located in various countries. Regardless of where data is processed, to999 guarantees that the protection standards described in this privacy policy are maintained.

Appropriate agreements and safeguards are ensured when sharing information with third parties.

12 Policy Changes and Updates

to999 may update this privacy policy when necessary. For significant changes, we will notify users by email or by posting a notice on the platform.

Continued use of the platform after any changes will be considered acceptance of the new policy. You should therefore review this policy regularly.

13 Contact and Complaints

Please contact us for any questions, concerns, or complaints regarding this privacy policy. to999's customer support team provides service in both Bengali and English, 24/7.